At Ten Live we lead the way in our industry for delivering customer service excellence

By delivering the WOW factor our customers are not just very satisfied customers, but loyal clients who return for repeat business.

At Ten Live we think about customer service in a different way, in a way that delivers fantastic experiences and outstanding service through our people.

We have a commitment at Ten Live from every member of staff, from senior management to our front-line staff. We  build and foster a truly-customer focused culture and  embed this in every single customer experience.

All of our staff share Ten Live’s vision. Providing excellence in service to customers is at the core of everything we do.  We all work extremely hard in everything we do and will go that extra mile to achieve 100% customer service excellence;  “Every one of our staff excels at providing quality service, creating innovative solutions to add value to our clients’ businesses”, Joanne Telfer Ten Live Managing Director.

We regularly monitor the service we provide to our clients, contractors and candidates, providing us with key customer insights. Listening to our customers’ views about the service we provide [through customer comments and survey feedback] allows us to make vital adjustments to the way we work and to continuously improve our service delivery. It is not just about being able to collect information. It is about having the ability to use that information;

As a driver of continuous improvement –  allowing us to self-assess our staff capability  in relation to customer-focused service delivery, identifying areas and methods for improvement

As a skills development tool – by allowing individual staff and teams within our business to explore and acquire new skills in  customer focus and customer engagement, thus building their capacity for delivering improved services

As an independent validation of achievement –   demonstrating our competences, identifying key areas for improvement and celebrating our successes

Looking back at our customer service excellence successes of 2014;

• In April 2014 and December 2014 we were once again accredited with the globally-recognised and respected quality management standard,  ISO 9001:2008 certification for the third year running, by our third party certification auditor, URS, with 100%  excellent results. Our other ISO  accreditations include  ISO 9001:2008, ISO 14001: 2004 Environmental Management and  OHSAS 18001 : 2007  Health & Safety Management 
• 100% score in an annual audit of management and processes by an external auditor
• Across all our 2014 regular fortnightly and monthly customer services surveys we scored  a minimum of 90% for  ‘excellence’ in delivery of customer service 

If you are looking for a recruitment company which really does provide excellent customer service, where customers really do come first, which has the right people to get you the right people,  get in touch  with Ten Live. Call Joanne on 01236 702 007 and or e-mail joanne@tenlivegroup.

People make the difference………the RIGHT PEOPLE
The right people add value
The right people create solutions
The right people develop your business
  add value,   create solutions,  develop your business.

Engage with the RIGHT PEOPLE

   have the RIGHT PEOPLE to get you the RIGHT PEOPLE

More About  

is a global recruitment and resource management company, providing THE very best Global Customer-Centric Resource Solutions including supply chain logistics solutions, energy, rail and telecoms sectors in the UK, MENA, Australia Pacific, Asia and Central/North/South America

 Did you know ?

won Best Business* at the  Lanarkshire Business Excellence Awards  2014 (* companies with less than 50 employees)

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