Ten Live – We Really Do Deliver Great Customer Service !
Here at Ten Live our mission is simple – 100% customer service excellence.
People are our business. We we work extremely hard to build the fantastic relationships that we have with our customers – our clients, contractors and candidates. We really listen to our customers to understand what they want and need. We respond quickly. We are flexible 24/7. We are reliable and honest. We keep in touch. We look after all our customers.
We will always go that extra mile to meet our customers’ needs.
We also continually monitor our service standard levels to ensure we are always delivering first-class service to our customers.
Over the past 3 months (June to August 2016) we have scored 100% excellence in our fortnightly customer service surveys ! Read some of the fabulous feedback we have received from our clients, contractors and candidates;
“Fantastic service that is delivered by Ten Live’s unique way of assessing and assigning the right people to the right task – this minimises our staff turnover and maximises our labour productivity” , Ten Live client
“We have been a partner with Ten Live since their inception and have developed a strong business partnership based on the excellent client service, quality of staff and overall professionalism they provide. ( the highest in the company’s history). We look forward to a continuing strong relationship with Ten Live”. Ten Live are now a key supplier of agency staff and have been significant in supporting our Production volumes” Ten Live client
“Excellent service 100% of the time. You should feel proud of you and your team …. if I come across anyone looking for an agency yours will be the one I recommend,” Ten Live client
“An outstanding senior recruiter with high professional integrity… a pleasure to deal with . Where other recruiters lack in terms of communication & class, Ten Live over-deliver time after time building trust and confidence quickly. It is my privilege to recommend Ten Live” Ten Live candidate
“Ten Live keep you constantly updated throughout the process and is always at the other end of the phone…..professional attitude and friendly manner was greatly appreciated. Having dealt with Ten Live for several months during this process, I can honestly say that you are by far, one of, if not the best recruitment companies I have dealt with. I would highly recommend Ten Live for any of your recruitment needs” Ten Live candidate
“The service provide by staff is 1st class. Great communication. Always very helpful”, Ten Live contractor
“I’ve been with Ten Live 1 year now and have been chuffed to bits with the service and the way I have been treated”, Ten Live contractor
“The service provided by Ten Live is first class. Very understanding of the fact that I have another job and they always do their best to fit in with that”, Ten Live contractor
“Very pleased with the service from Ten Live. Staff are very professional, friendly and prompt with assignments”, Ten Live contractor
“5 star service. Was well-informed and any questions I had were responded to quickly & efficiently” , Ten Live contractor
“Ten Live’s service is simple, straightforward & runs smoothly. I am really happy. I just wanted to phone & let you know”Ten Live contractor
Looking For Top Talent ?
E-mail joanne@tenlivegroup.com or telephone 01236 702 007
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About Ten Live
is a global recruitment and resource management company, providing THE very best Global Customer-Centric Resource Solutions in the Engineering, Manufacturing, Energy, Logistics, Executive Search, Accountancy & Finance, Rail, Industrial, Sales & Marketing, IT, Office, HR Education & Training, Healthcare, Food & Drink sectors in the UK, MENA, Australia Pacific, Asia and Central/North/South America- Officially one of the Top 90 companies in Scotland
- We have immediate availability to a UK and global pool of personnel – the right people are sourced for our clients, ranging from Senior Executive, Operational, Technical & Support on a Permanent and Contractor basis from Individual Placements to full 360 degree project resource solutions
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ISO 9001 (ISO 9001:2008)
Ten Live are delighted to announce we have once again been accredited in January 2016 with the globally-recognised and respected quality management standard ISO 9001 (ISO 9001:2008) certification for another year running by our third party certification auditor URS.
At Ten Live We are extremely proud of the excellent processes and systems we have in place and which we continually seek to improve through all our ISO accreditations including ISO 9001:2008, ISO 14001: 2004 Environmental Management and ISO 18001 : 2007 Health & Safety Management .
Ten Live also offer ISO certified consultancy and training courses by qualified industry experts. For further information on our ISO-certified consultancy and training courses and our Engage© programme please contact Joanne Telfer, our QMS specialist, on 01236 702007 or e-mail joanne@tenlivegroup.com
Want to find out more about ISO 9001 ?
Read why you need it for your business to be a success
