This week one of our logistics recruiters received a lovely thank you from a Ten Live candidate. It was a beautiful bouquet of flowers, sent as a token of appreciation for all the support and assistance she’d received to land a great new job.
At Ten Live, our goal is to provide 100% excellent service to every one of our customers (clients and candidates). We pride ourselves on
delivering that service promise. Every week we carry out a customer satisfaction survey and we consistently score100%for excellent customer service, so we know we’re getting it right! Moreover, we use any customer feedback to continuously improve our service offering via our ISO 9001:2015 quality management systems and processes.
Providing this type of excellent customer service come from a genuine desire by the entire Ten Live team to delight our customers. Excellent customer service in turn creates loyal customers for life. These are customers who are willing to refer your business to work colleagues, friends and family. At Ten Live, for example, we have a client base where some of our clients have been working with us for over 25 years.
Here Are Some Of Our Top Tips On How To Provide Great Customer Service
Know your products and services
A first step to providing excellent customer service begins with knowing your products and services. This applies to all staff, not just customer service and customer-facing staff. Make sure all staff are equipped with the depth of knowledge, and level of training required to answer any customer query to ensure that all customers leave very satisfied. Set up a customer service charter which clearly outlines the high standards of service you expect all staff to provide.
Build great relationships with your customers
Promote a positive, helpful and friendly environment which will ensure customers leave with a great impression of your company – and remember to say thank you! Ensure all staff treat customers with respect and courtesy at all times. A happy customer will return often and will be more likely to recommend you.
Learn everything about your customers
Really spend time understanding your customer’s background/business, their needs, their goals, what they think, their preferences. Match the solutions you can provide which will solve their issues and in the case of b2b, to improve your client’s profitability and help move their business forward.
Listen to your customers
Ask your customers for feedback. Create a customer service charter. Regularly survey your customers to make sure you are delivering great service. Use the feedback from customer surveys, feedback forms and questionnaires to make changes and improvements. Always listen and act on any customer feedback and communicate back to the customer the outcome of their feedback.
Be proactive and responsive
Provide a personal response customised to your customers’ queries and issues. Keep in regular contact with your customers to update them of progress, and always get back to a customer with an answer to their query. Always respond quickly to all enquiries. Customers will always appreciate your quick response, even if it is simply to say you are looking into the matter and you will be back in touch.
As a final tip, always give customers more than they expect. Your customers are more likely to feel loyalty towards a company which has exceeded their expectations, both in terms of customer service and the products and services that they have purchased or used.
Furthermore, be flexible in your product and service offerings. Customers will truly appreciate the company which can think outside the box and sees the bigger picture who can come up with innovative solutions. Give consideration to special requests, especially to regular customers.
How can Ten Live help you?
As one of Scotland’s’ leading independent recruitment agencies here at Ten Live we provide innovative, value-added recruitment solutions. We will always go that extra mile to fully support our candidates land that dream job, and to ensure we source the most talented individuals for our clients’ recruitment and business needs. We are proud that 9 out 10 of our candidates would recommend Ten Live to a colleague, friend or family member.
Get in touch with our expert recruiters today!
T: 01236 702 007 | E: firstname.lastname@example.org