Outstanding customer-centric services you can trust

For another year running  are delighted to announce we have been awarded ISO 9001 certification, the globally recognised and highly-respected quality management standard, by our third party certification auditor, URS, with excellent results and feedback.

ISO 9001 certification is awarded to companies which demonstrate;

• Total quality management
• Commitment to excellence in customer satisfacti
• A continually improving process approach implemented throughout their business where critical processes and their interactions are understood and documented, backed by a strong management commitment to all facets of ISO 9001

Our ISO 9001 certified quality management approach to customer service;

• Ensures our clients and contractors needs are fully understood, agreed and fulfilled
• Demonstrates our commitment and our ability to continue to consistently provide the excellent standards in service our customers have come to expect of Ten Live
• Stems from our commitment to continually monitor customer satisfaction and feedback in order to improve the effectiveness of our quality management system and maintain excellence in customer service

also have the following ISO certifications which have greatly contributed to creating and enhancing our quality management systems and customer-centric approach;

• ISO 14001: 2004 Environmental Management
• ISO 18001 : 2007 Health & Safety Management

These ISO standards reinforce ‘s continued commitment to quality – underpinned by our customer-centric approach to their clients and contractors through our  Engage© programme and our company-wide ethos of continually seeking to improve efficiencies and raise quality standards

offer ISO certified consultancy and training courses by qualified industry experts. For further information on ISO certified consultancy and training courses and our Engage©  programme please contact Joanne Telfer on 01236 702007 or e-mail joanne@tenlivegroup.com

What is ISO 9001 ? And why you need it for your business to be a success Read our blog 

Did you know ?

 recently won the award for Best Business* at the  Lanarkshire Business Excellence Awards  2014 ?  (* companies with less than 50 employees ) We are delighted that our commitment to our QMS, endorsed by our ISO certifications have enabled us to achieve business excellence, outstanding customer service and this award !

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 is a global recruitment and resource management company, providing THE very best Global Customer-Centric Resource Solutions including supply chain logistics solutions, energy, rail and telecoms sectors in the UK, MENA, Australia Pacific, Asia and Central/North/South America

Contact our recruitment team at info@tenlivegroup.com or call 01236 702  007