Ten Live achieve ISO 9001 certification again – 2014

URS URS_ISO 9001v4Outstanding customer-centric services you can trust

For another year running TEN LIVE LOGOFeb2014 are delighted to announce we have been awarded ISO 9001 certification, the globally recognised and highly-respected quality management standard, by our third party certification auditor, URS, with excellent results and feedback.


ISO 9001 certification is awarded to companies which demonstrate;

  • Total quality management
  • Commitment to excellence in customer satisfacti
  • A continually improving process approach implemented throughout their business where critical processes and their interactions are understood and documented, backed by a strong management commitment to all facets of ISO 9001

Our ISO 9001 certified quality management approach to customer service;

  • Ensures our clients and contractors needs are fully understood, agreed and fulfilled
  • Demonstrates our commitment and our ability to continue to consistently provide the excellent standards in service our customers have come to expect of Ten Live
  • Stems from our commitment to continually monitor customer satisfaction and feedback in order to improve the effectiveness of our quality management system and maintain excellence in customer service

TEN LIVE LOGOFeb2014also have the following ISO certifications which have greatly contributed to creating and enhancing our quality management systems and customer-centric approach;

  • ISO 14001: 2004 Environmental Management
  • ISO 18001 : 2007 Health & Safety Management

These ISO standards reinforce TEN LIVE LOGOFeb2014‘s continued commitment to quality – underpinned by our customer-centric approach to their clients and contractors through our  Engage© programme and our company-wide ethos of continually seeking to improve efficiencies and raise quality standards

TEN LIVE LOGOFeb2014offer ISO certified consultancy and training courses by qualified industry experts. For further information on TEN LIVE LOGOFeb2014ISO certified consultancy and training courses and our Engage©  programme please contact Joanne Telfer on 01236 702007 or e-mail joanne@tenlivegroup.com

What is ISO 9001 ? And why you need it for your business to be a success Read our blog 


Did you know ?

LBEA2014logoTEN LIVE LOGOFeb2014 recently won the award for Best Business* at the  Lanarkshire Business Excellence Awards  2014 ?  (* companies with less than 50 employees ) We are delighted that our commitment to our QMS, endorsed by our ISO certifications have enabled us to achieve business excellence, outstanding customer service and this award !

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Contact our recruitment team at info@tenlivegroup.com or call 01236 702  007

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